What does the free trial include?
Every new account starts with a 14-day Scale trial and 100 task credits. No card is collected and nothing is charged automatically. When the trial ends your workspace is kept, and AI execution resumes when you choose a plan.
What are task credits?
Each Beam request or AI helper preview uses one task credit, and workflow runs use one credit per AI step. Failed requests are refunded automatically. You will see a reminder when your balance drops to 20, and you can top up from Plan & billing.
Will Beam change anything in my connected apps without asking?
No. Connected actions are proposals until you approve them. Previews never send email, create events, or edit documents, and every approved action is recorded in your activity log.
What can each role do?
Owners manage billing, ownership, and everything below. Admins invite people, connect apps, change workspace settings, and assign and review work. Members build and run work, use AI helpers, and hand in their own tasks for review. Viewers can read everything but cannot change anything. Roles are set on the People page; the Staff page adapts to your role, so members see “My work” instead of the team view.
How does a teammate sign in?
They accept the invitation, create a Beam account (or sign in with the invited email), and land directly in your workspace on their work. If they belong to several workspaces, the switcher in the sidebar moves between them.
What is Auto (safe) mode?
A per-task setting for owners and admins. Beam still reads and drafts freely; in Auto mode it may also post amounts under the session limit and email customers or teammates already on file, without a click. Unknown recipients, anything irreversible, and amounts over the limit always ask first. Every action is shown in the task and logged.
Is Finance a replacement for my accountant?
No. Finance keeps real double-entry books (every posting is a balanced journal entry; corrections are offsetting entries, never deletions) and produces the reports an accountant needs: profit & loss, balance sheet, trial balance, tax summary, aging, CSV export. Beam's suggestions and explanations are bookkeeping help, not tax or legal advice. Owners and admins see the books; members can submit expenses and receipts, which land in the review queue.
Can I export or delete my data?
Yes. Settings → Data & privacy lets you download a JSON export (the whole workspace for owners, your own records for members) and permanently delete your account. Owners must remove other people from the workspace first; deletion cancels any subscription and erases the workspace, uploaded files included.
Where does my data live and who can see it?
Your documents, notes, and run history are scoped to your workspace. Beam retrieves only your own sources when it answers, and you can remove a source at any time from the Library.
How do I pause or stop a workflow?
Open Work, select the workflow, and switch to the Runs tab. You can pause, archive, or delete it there. Paused workflows keep their steps and history but never run.
Which keyboard shortcuts are available?
⌘K (Ctrl+K on Windows) opens the command menu to jump to any page. ⌘J (Ctrl+J) opens Beam from anywhere in the workspace. Esc closes either.